Important Notice

Accepting refund applications for ETC system failures (only for customers paying by cash or credit card): We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred at toll gates managed by Central Nippon Expressway Company Limited.
For customers who paid by cash or credit card* during the period from Sunday, April 6th to Monday, April 7th when there was an outage at the toll gate exit or the toll entrance, we will refund the amount of the toll in the form of a QUO card.

If you are eligible to apply for a rebate, please apply using the form below. Once we have confirmed the details of your application, we will rebate the amount of your usage fee in the form of a QUO card.

Customers who pay with an ETC credit card, ETC personal card, or ETC corporate card (※2) do not need to go through any procedures to apply for the rebate.

*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with ETC corporate cards, the amount of the usage will be deducted from the bill from Expressway company, so there is no need to apply for a refund. However, in order to recalculate the discount rate for the large-volume and frequent use discount, we ask for your continued cooperation in making requests for driving (creating a list). For details, please see NEXCO CENTRAL Large-volume and Frequent Use Discount page.

1. Customers eligible for refund applications

Customers who paid by cash or credit card during the period when a wide-area ETC system failure occurred at the toll gate exit or toll entrance between Sunday, April 6 and Monday, April 7.
(※ ICs eligible for refund application are Here Please check here.)

2. Rebate amount and method

You will receive a QUO card equivalent to the usage fee.

3. How to apply for a refund

Customers who are eligible to apply for a refund should fill in the necessary information in the refund application form below and submit the application.

Rebate application form

[Major information required for the procedure]

■Required items
・Name
・Contact information
・Address (shipping address)
- The section you used (entrance and exit) and the date and time of the toll gate where you paid
・Vehicle number
■Optional items
・Receipt (copy) or certificate of use (copy)
- Vehicle type classification (light vehicles, regular vehicles, medium-sized vehicles, large vehicles, extra-large vehicles)
・Usage amount

*Depending on the results of checking and verifying the contents of your application, we may check your usage status, etc.

4. Deadline for accepting refund applications

Sunday, November 30, 2025

5. Timing of rebate

We will refund you within three months after verifying the information you provided during the procedure.
*If we receive a large number of requests, it may take some time to process your request.

6. Contact point

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)

Regarding charges during the ETC system failure on April 6th: We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.

Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).

In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.

<Rebate summary>

[For customers who have already paid and those who will receive invoices in the future]

At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
For details on the refund method, please click here. For QUO card refund requests, please click here.　

[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.

[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.

[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]

In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.

[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]

In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)

*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.

[Contact Information]

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)

For details regarding charges incurred during the ETC system failure on April 6th, please click here.

Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL.": There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.

Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).

In addition, please access our official website only from the official website and refrain from using links in emails or SMS.

Please take sufficient precautions to ensure your safety.

Past open section

2025年度（令和7年度）開通
Road Name	Section	Extension (km)	Notes	Details
Tokai-Kanjo Expwy	山県～本巣	11.9	2025年4月6日開通	Details

2024年度（令和6年度）開通
Road Name	Section	Extension (km)	Notes	Details
Tokai-Kanjo Expwy	いなべ～大安	6.5	2025年3月29日開通	Details

2022年度（令和4年度）開通
Road Name	Section	Extension (km)	Notes	Details
Shin-Tomei Expwy	Isehara-Oyama IC-Shin-Hadano IC	13	2022年4月16日開通	Details
Shin-Meishin Expwy	亀山西JCT～甲賀土山	1.4	6車線化 2023年3月30日完成	Details
Tokai-Hokuriku Expwy	五箇山～小矢部砺波JCT	5.9	4車線化 2022年11月12日完成	Details
Shin-Meishin Expwy	亀山西JCT～甲賀土山	4.1	6車線化 2022年7月22日完成	Details
Tokai-Kanjo Expwy	土岐JCT～美濃加茂	0.5	付加車線 2022年4月28日完成	Details

2021年度（令和3年度）開通
Road Name	Section	Extension (km)	Notes	Details
Mei-Nikan Expwy	NagoyaNishi JCT-Tobishima JCT	12	2021年5月1日開通	Details
Shin-Tomei Expwy	新御殿場～御殿場JCT	7	2021年4月10日開通	Details
Tokai-Hokuriku Expwy	南砺スマート～小矢部砺波JCT	1.8	4車線化 2021年11月10日完成	Details

2020年度（令和2年度）開通
Road Name	Section	Extension (km)	Notes	Details
Tokai-Hokuriku Expwy	城端SA～福光	2	4車線化 2020年11月7日完成
Shin-Tomei Expwy	御殿場JCT～浜松いなさJCT	145	6車線化事業 2020年7月16日完成（上り線）新静岡～藤枝岡部（下り線）長泉沼津～藤枝岡部 2020年10月29日完成（上下線）御殿場JCT～長泉沼津、島田金谷～浜松いなさJCT 2020年12月22日完成（上り線）長泉沼津～新静岡（上下線）藤枝岡部～島田金谷	Details

Opened in 2019 (2019 degree)
Road Name	Section	Extension (km)	Notes	Details
Tokai-Kanjo Expwy	Seki-Hiromi-Yamagata	9	Opening on March 20, 2020	Details
Shin-Tomei Expwy	Isehara JCT-Isehara Oyama	2	Opening March 7, 2020	Details
Tokai-Kanjo Expwy	Ono Kobe-Ogaki-nishi	8	December 14, 2019 Opening	Details

Opened in 2018
Road Name	Section	Extension (km)	Notes	Details
Shin-Tomei Expwy	Atsugi-minami-Isehara JCT	4	Opened on March 17, 2019	Details
Shin-Meishin Expwy	Shin-Yokkaichi JCT-Kameyamanishi JCT	23	Opened on March 17, 2019	Details
Tokai-Kanjo Expwy	Da'an-Toin	6	Opened on March 17, 2019	Details
Chubu-OdanExpwy	Shin-Shimizu JCT-Tomizawa	21	Opened March 10, 2019	Details
Tokai-Hokuriku Expwy	Shirotori-Hida Kiyomi	41	4車線化事業 2018年11月30日開通（白鳥～高鷲） 2018年12月8日開通（ひるがの高原SA ～飛騨清見） 2019年3月20日開通（高鷲～ひるがの高原SA）	Details

Opened in fiscal 2017
Road Name	Section	Extension (km)	Notes	Details
Shin-Tomei Expwy	Ebina-minami JCT-Atsugi-minami	2	Opened January 28, 2018	Details
Tokai-Kanjo Expwy	Yoro JCT-Yoro	3	Opened on October 22, 2017	Details

Opened in 2016
Road Name	Section	Extension (km)	Notes	Details
Shin-Meishin Expwy	Yokkaichi JCT-Shin-Yokkaichi JCT	4	Opened on August 11, 2016	Details
Tokai-Kanjo Expwy	Toin-Shin-Yokkaichi JCT	1	Opened on August 11, 2016	Details
Chubu-OdanExpwy	Rokugo to Masuho	9	Opened on March 19, 2017	Details

2015 (Heisei 27) opening
Road Name	Section	Extension (km)	Notes	Details
Shin-Tomei Expwy	HamamatsuInasa JCT~Toyota-higashi JCT	55	Opened February 13, 2016	Details

Opened in fiscal 2014
Road Name	Section	Extension (km)	Notes	Details
Ken-o Expressway(Ken-O Road)	Samukawa Kita-Ebina JCT	4	Opened on March 8, 2015	Details
Maizuru-Wakasa Expressway	Obama-Tsuruga JCT	39	Opened July 20, 2014	Details
Ken-o Expressway(Ken-O Road)	Sagamihara Aikawa-Mt. Takao	15	Opened on June 28, 2014	Details

Opened in 2013
Road Name	Section	Extension (km)	Notes	Details
Ken-o Expressway(Ken-O Road)	Chigasaki JCT-Samukawa North	5	Opened on April 14, 2013

Opened in 2012
Road Name	Section	Extension (km)	Notes
Ken-o Expressway(Ken-O Road)	Ebina ~ Aikawa Sagamihara	10	Opened March 30, 2013
Kisei Expressway	Kii-Nagashima-Kisei Ouchiyama	10	Opened on March 24, 2013
Tokai-Kanjo Expwy	Ogaki-nishi-Yoro JCT	6	Opened on September 15th, 2012
Shin-Tomei Expwy	Gotemba JCT-Mikkabi JCT	162	Opened April 14, 2012

Opened in fiscal 2011
Road Name	Section	Extension (km)	Notes	Details
Ken-o Expressway(Ken-O Road)	Mt. Takao-Hachioji JCT	2	Opened on March 25, 2012

Opened in 2010
Road Name	Section	Extension (km)	Notes	Details
Mei-Nikan Expwy(Mei-Nikan Expressway)	Nagoya-minami JCT-Takabari JCT	13	Opened on March 20, 2011

2009 (Heisei 21) opening
Road Name	Section	Extension (km)	Notes
Ken-o Expressway(Ken-O Road)	Ebina JCT-Ebina	2	Opened February 27, 2010
Tokai-Kanjo Expwy	Minoseki JCT-Seki-Hiromi	3	Opened on April 18, 2009
Tokai-Hokuriku Expwy	郡上八幡～ぎふ大和	4.6	4車線化 2009年（平成21年）7月17日開通

Opened in fiscal 2008
Road Name	Section	Extension (km)	Notes
Kisei Expressway	Kise Ouchiyama-Omiya Odai	10	Opened February 7, 2009
Tokai-Hokuriku Expwy	Hida Kiyomi-Shirakawago	25	Opened July 5, 2008
Tokai-Hokuriku Expwy	ぎふ大和～白鳥	4.9	4車線化 2009年（平成21年）2月20日開通
Tokai-Hokuriku Expwy	瓢ヶ岳PA～郡上八幡	8.3	4車線化 2008年（平成20年）7月18日開通

Opened in fiscal 2007
Road Name	Section	Extension (km)	Notes	Details
Shin-Meishin Expwy	Kameyama JCT-Koka-Tsuchiyama	19	Opened February 23, 2008
Ken-o Expressway(Ken-O Road)	Hachioji JCT-Akiruno	10	Opened on June 23, 2007

Opened in 2006
Road Name	Section	Extension (km)	Notes	Details
Chubu-OdanExpwy	Masuho-Southern Alps	6	Opened December 16, 2006

Opened in fiscal 2005
Road Name	Section	Extension (km)	Notes	Details
Kisei Expressway	Seiwa-Taki JCT-Omiya Odai	13	Opened on March 11, 2006