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Important Notice

Accepting refund applications for ETC system failures (only for customers paying by cash or credit card): We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred at toll gates managed by Central Nippon Expressway Company Limited.
For customers who paid by cash or credit card* during the period from Sunday, April 6th to Monday, April 7th when there was an outage at the toll gate exit or the toll entrance, we will refund the amount of the toll in the form of a QUO card.

If you are eligible to apply for a rebate, please apply using the form below. Once we have confirmed the details of your application, we will rebate the amount of your usage fee in the form of a QUO card.

Customers who pay with an ETC credit card, ETC personal card, or ETC corporate card (※2) do not need to go through any procedures to apply for the rebate.

*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with ETC corporate cards, the amount of the usage will be deducted from the bill from Expressway company, so there is no need to apply for a refund. However, in order to recalculate the discount rate for the large-volume and frequent use discount, we ask for your continued cooperation in making requests for driving (creating a list). For details, please see NEXCO CENTRAL Large-volume and Frequent Use Discount page.

1. Customers eligible for refund applications

Customers who paid by cash or credit card during the period when a wide-area ETC system failure occurred at the toll gate exit or toll entrance between Sunday, April 6 and Monday, April 7.
(※ ICs eligible for refund application are Here Please check here.)

2. Rebate amount and method

You will receive a QUO card equivalent to the usage fee.

3. How to apply for a refund

Customers who are eligible to apply for a refund should fill in the necessary information in the refund application form below and submit the application.

Rebate application form

[Major information required for the procedure]

■Required items
・Name
・Contact information
・Address (shipping address)
- The section you used (entrance and exit) and the date and time of the toll gate where you paid
・Vehicle number
■Optional items
・Receipt (copy) or certificate of use (copy)
- Vehicle type classification (light vehicles, regular vehicles, medium-sized vehicles, large vehicles, extra-large vehicles)
・Usage amount

*Depending on the results of checking and verifying the contents of your application, we may check your usage status, etc.

4. Deadline for accepting refund applications

Sunday, November 30, 2025

5. Timing of rebate

We will refund you within three months after verifying the information you provided during the procedure.
*If we receive a large number of requests, it may take some time to process your request.

6. Contact point

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)

Regarding charges during the ETC system failure on April 6th: We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.

Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).

In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.

<Rebate summary>

[For customers who have already paid and those who will receive invoices in the future]

At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
For details on the refund method, please click here. For QUO card refund requests, please click here.　

[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.

[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.

[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]

In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.

[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]

In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)

*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.

[Contact Information]

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)

For details regarding charges incurred during the ETC system failure on April 6th, please click here.

Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL.": There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.

Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).

In addition, please access our official website only from the official website and refrain from using links in emails or SMS.

Please take sufficient precautions to ensure your safety.

Expressway Stock Effects

Examples of specific stock effects

Here are some recent examples of Expressway Stock Effects under the jurisdiction of NEXCO CENTRAL.

Meishin Expwy

名神高速道路全線開通60年のストック効果の事例です（2025年6月26日）。

Shin-Tomei Expwy

浜松いなさJCT～豊田東JCT（愛知県区間）の開通後のストック効果事例です（2017年2月10日）。

御殿場JCT～三ヶ日JCT（静岡県区間）の開通5年のストック効果の事例です（2017年4月19日）。

海老名南JCT～厚木南ICが開通することにより、ストック効果が期待されています（2017年12月20日）。

御殿場JCT～浜松いなさJCT（静岡県区間）の開通10年のストック効果事例です（2022年4月7日）。

伊勢原大山IC～新秦野ICの開通1年のストック効果事例です（2023年4月14日）。

Isewangan Expwy

東海IC～飛島IC全線開通20年のストック効果の事例です（2018年3月6日）。
※PDF19.1MB

豊田東JCT～四日市JCT全線開通20周年のストック効果の事例です（2025年3月19日）。

Shin-Meishin Expwy/Tokai-Kanjo Expwy

四日市JCT～新四日市JCT～東員IC（三重県区間）の開通後のストック効果事例です（2016年9月23日）。

新名神高速道路（新四日市JCT～亀山西JCT）、東海環状自動車道（大安IC～東員IC）の開通後のストック効果事例です（2020年4月7日）。

Hokuriku Expwy

北陸自動車道全線開通30年のストック効果の事例です（2024年7月19日）。

ChuoExpwy

中央自動車道全線開通40年のストック効果の事例です（2023年3月29日）。

Nagano Expressway

長野自動車道全線開通30年のストック効果の事例です（2023年3月14日）。

Higashi-Meihan Expwy

名古屋西JCT～伊勢関IC全線開通20周年のストック効果の事例です（2025年3月13日）。

Ise Expwy

伊勢自動車道（伊勢関IC～伊勢IC）全線開通30年のストック効果の事例です（2023年3月28日）。

Maizuru-Wakasa Expressway

舞鶴若狭自動車道は吉川JCT～敦賀JCT（約162km）が全線開通したことにより、地域経済・県内交流が活性化しました（2015年10月22日）。

舞鶴若狭自動車道全線開通10年のストック効果の事例です（2024年7月19日）。

Tokai-Hokuriku Expwy

白鳥IC～飛騨清見ICが4車線化することにより、ストック効果が期待されています（2015年12月11日）。

東海北陸自動車道全線開通10年のストック効果の事例です（2018年7月3日）。

Kisei Expressway

紀勢自動車道（勢和多気JCT～尾鷲北IC）全線開通10年のストック効果の事例です（2024年3月19日）。

Kisei Expressway/ Kumano Owase Road

紀勢自動車道及び熊野尾鷲道路の全線開通により、観光面でのストック効果が現れています（2016年11月1日）。

Chubu-OdanExpwy

六郷IC～増穂ICが開通することにより、ストック効果が期待されています（2016年12月21日）。

Mei-Nikan Expwy(Mei-Nikan Expressway)

名古屋西JCT～飛島JCT開通後のストック効果事例です（2023年10月20日）。

Tokai-Kanjo Expwy

養老JCT～養老ICの開通後のストック効果事例です（2017年8月22日）。

東海環状自動車道（東回り）が開通から10年でもたらしたストック効果の事例です（2015年12月18日）。

Ken-o Expressway(Ken-O Road)

さがみ縦貫道路（圏央道の神奈川県区間）の全線開通によるストック効果の事例です（2015年5月27日）。

埼玉県の圏央道の全線開通により、ストック効果が期待されています（2015年10月16日）。

* The stock effect is an effect that can be obtained continuously over the medium to long term by the functioning of established social capital.