Outcome indicators for road management 2005
Effective and efficient business management using outcome indicators
Introducing easy-to-understand objective indicators from the customer's point of view, verifying the details of the efforts and their effects, and sufficiently analyzing the factors regarding the difference between the target value and the actual value, and improving services such as driving safety and regular driving performance To reflect.
Central Nippon Expressway Company Limited has introduced indicators that show the effects and outcomes (outcomes) generated by the implementation of the business, and are working to operate the business effectively and efficiently. Already announced in April "Challenge V-Tomorrow's Tomorrow-(Long-Term, Medium-Term, and Annual Management Plan)", business targets using outcome indicators, but this time, the actual values for fiscal 2005 have been compiled. I ’ll let you know.
safe and secure
| Outcome indicators | 定義 | unit | 2004 Actual value |
2005 Actual value |
comment | 2006 Target value (reference) |
|---|---|---|---|---|---|---|
| Casualty rate (38KB) | Number of fatalities and injuries per 100 million km of traveling vehicles | Cases / 100 million kilometers | 10.0 | 10.2 | Maintain the current status by developing high-performance pavements, etc. | Try to keep below the previous year and check regularly |
| Pavement maintenance rate (27KB) | Lane extension ratio indicating soundness of paved road surface | % | 88 | 91 | Repair required about 300km / lane required | 93 |
| Bridge pier reinforcement completion rate (23KB) | Completion rate of piers requiring seismic reinforcement | % | 94 | 95 | Completed reinforcement of about 30 piers requiring countermeasures | 96 |
comfortable
| Outcome indicators | 定義 | unit | 2004 Actual value |
2005 Actual value |
comment | 2006 Target value (reference) |
|---|---|---|---|---|---|---|
| ETC usage rate (22KB) | Percentage of ETC users at tollgates with ETC installed | % | 37 | 59 | Promotion by in-vehicle device purchase support and various campaigns | 73 |
| Lane regulation time due to road construction (30KB) | Annual traffic regulation time associated with road work | Time / (km / year) | 87 | 59 | Decrease due to completion of construction due to further consolidation of Tomei concentration construction restrictions and new service road connection | Try to keep below the previous year and check regularly |
Punctuality
| Outcome indicators | 定義 | unit | 2004 Actual value |
2005 Actual value |
comment | 2006 Target value (reference) |
|---|---|---|---|---|---|---|
| Main line traffic jam loss time (93KB) | User lost time due to mainline traffic congestion | 10,000 units / hour / year | 767 | 666 | Reduction of main traffic congestion due to network development, etc. | 664 |
| Usage time securing rate (27KB) | Percentage of time the road is available | % | 99.9 | 99.7 | While the road closure time for construction was reduced, the current situation was maintained due to heavy snow | Make efforts to exceed the previous year and check regularly |
General
| Outcome indicators | 定義 | unit | 2004 Actual value |
2005 Actual value |
comment | 2006 Target value (reference) |
|---|---|---|---|---|---|---|
| Customer satisfaction (16KB) | Customer satisfaction related to maintenance management as determined by CS surveys, etc. | 5-level evaluation | 3.5 | 3.5 | While the maintenance cost is reduced by 30%, the comfort of planting, etc. is reduced, while the ETC maintenance promotion promotes driving reliability. | Make efforts to exceed the previous year and check regularly |
