Important Notice

Accepting refund applications for ETC system failures (only for customers paying by cash or credit card): We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred at toll gates managed by Central Nippon Expressway Company Limited.
For customers who paid by cash or credit card* during the period from Sunday, April 6th to Monday, April 7th when there was an outage at the toll gate exit or the toll entrance, we will refund the amount of the toll in the form of a QUO card.

If you are eligible to apply for a rebate, please apply using the form below. Once we have confirmed the details of your application, we will rebate the amount of your usage fee in the form of a QUO card.

Customers who pay with an ETC credit card, ETC personal card, or ETC corporate card (※2) do not need to go through any procedures to apply for the rebate.

*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with ETC corporate cards, the amount of the usage will be deducted from the bill from Expressway company, so there is no need to apply for a refund. However, in order to recalculate the discount rate for the large-volume and frequent use discount, we ask for your continued cooperation in making requests for driving (creating a list). For details, please see NEXCO CENTRAL Large-volume and Frequent Use Discount page.

1. Customers eligible for refund applications

Customers who paid by cash or credit card during the period when a wide-area ETC system failure occurred at the toll gate exit or toll entrance between Sunday, April 6 and Monday, April 7.
(※ ICs eligible for refund application are Here Please check here.)

2. Rebate amount and method

You will receive a QUO card equivalent to the usage fee.

3. How to apply for a refund

Customers who are eligible to apply for a refund should fill in the necessary information in the refund application form below and submit the application.

Rebate application form

[Major information required for the procedure]

■Required items
・Name
・Contact information
・Address (shipping address)
- The section you used (entrance and exit) and the date and time of the toll gate where you paid
・Vehicle number
■Optional items
・Receipt (copy) or certificate of use (copy)
- Vehicle type classification (light vehicles, regular vehicles, medium-sized vehicles, large vehicles, extra-large vehicles)
・Usage amount

*Depending on the results of checking and verifying the contents of your application, we may check your usage status, etc.

4. Deadline for accepting refund applications

Sunday, November 30, 2025

5. Timing of rebate

We will refund you within three months after verifying the information you provided during the procedure.
*If we receive a large number of requests, it may take some time to process your request.

6. Contact point

　還元対応お客さま窓口：0120-628-623（フリーダイヤル）
　受付時間：9時00分～17時00分（平日のみ）

Regarding charges during the ETC system failure on April 6th: We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.

Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).

In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.

<Rebate summary>

[For customers who have already paid and those who will receive invoices in the future]

At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
For details on the refund method, please click here. For QUO card refund requests, please click here.　

[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.

[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.

[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]

In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.

[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]

In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)

*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.

[Contact Information]

　還元対応お客さま窓口：0120-628-623（フリーダイヤル）
　受付時間：9時00分～17時00分（平日のみ）

For details regarding charges incurred during the ETC system failure on April 6th, please click here.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL.": There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.

Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).

In addition, please access our official website only from the official website and refrain from using links in emails or SMS.

Please take sufficient precautions to ensure your safety.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Results of deliberation by the Business Evaluation and Monitoring Committee in 2013

Re-evaluation of Tokyo Outer Ring Road (Kanetsu-Tomei)
Re-evaluation of the National Highway No. 468 Ken-o Expressway(Chigasaki-Ebina)

Regarding the re-evaluation of the outer ring road outside of Tokyo (Kan-etsu to Tomei) and one other case, the project was jointly discussed with the Project Evaluation and Monitoring Committee of the Kanto Regional Development Bureau of the Ministry of Land, Infrastructure, Transport and Tourism which is the joint implementation body of the project. See the Kanto Regional Development Bureau website for details.

[Kanto Regional Development Bureau] http://www.ktr.mlit.go.jp/shihon/index00000027.html

Re-evaluation of the Second Tokai Expressway Yokohama Nagoya Line (Hadano-Gotemba JCT)
Re-evaluation of Kinki Expressway (Komono-Kameyamanishi JCT)
Ex-post evaluation of Tokai-Hokuriku Expwy (Hida Kiyomi-Oyabe-Tonami JCT)
Ex-post evaluation of Kisei Expressway (Seiwa-Seiwa-Taki JCT-Kii-Nagashima)

Dai-Ni-Tokai Expressway Yokohama-Nagoya Line (Hadano to Gotemba JCT) and one other reevaluation (draft) and Tokai-Hokuriku Expwy (Kiyomi Hida -Oyabe Fy2013 Central Nippon Expressway Company Limited held on December 6, 2013 for the draft post-event evaluation of Tonami JCT) The Business Evaluation and Monitoring Committee deliberated.

Documents distributed by the Business Evaluation and Monitoring Committee

Business Evaluation and Monitoring Committee (December 6)

Important Notice

Results of deliberation by the Business Evaluation and Monitoring Committee in 2013

Re-evaluation of Tokyo Outer Ring Road (Kanetsu-Tomei)Re-evaluation of the National Highway No. 468 Ken-o Expressway(Chigasaki-Ebina)

Re-evaluation of the Second Tokai Expressway Yokohama Nagoya Line (Hadano-Gotemba JCT)Re-evaluation of Kinki Expressway (Komono-Kameyamanishi JCT)Ex-post evaluation of Tokai-Hokuriku Expwy (Hida Kiyomi-Oyabe-Tonami JCT)Ex-post evaluation of Kisei Expressway (Seiwa-Seiwa-Taki JCT-Kii-Nagashima)

Documents distributed by the Business Evaluation and Monitoring Committee

NEXCO CENTRAL Then, based on the opinions of this committee, the response policy was decided.

Re-evaluation of Tokyo Outer Ring Road (Kanetsu-Tomei)
Re-evaluation of the National Highway No. 468 Ken-o Expressway(Chigasaki-Ebina)

Re-evaluation of the Second Tokai Expressway Yokohama Nagoya Line (Hadano-Gotemba JCT)
Re-evaluation of Kinki Expressway (Komono-Kameyamanishi JCT)
Ex-post evaluation of Tokai-Hokuriku Expwy (Hida Kiyomi-Oyabe-Tonami JCT)
Ex-post evaluation of Kisei Expressway (Seiwa-Seiwa-Taki JCT-Kii-Nagashima)