重要なお知らせ

Regarding charges during the ETC system failure on April 6th: We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.

Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).

In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.

<Rebate summary>

[For customers who have already paid and those who will receive invoices in the future]

At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
Click here for details on how to get a refund.

[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.

[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.

[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]

In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.

[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]

In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)

*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.

[Contact Information]

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (including weekends and holidays)

For details regarding charges during the ETC system failure on April 6th, Here Please check here.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL.": There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.

Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).

In addition, please access our official website only from the official website and refrain from using links in emails or SMS.

Please take sufficient precautions to ensure your safety.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Location of Tokyo Regional Head Office

〒105-6011
東京都港区虎ノ門4-3-1 城山トラストタワー
案内図を見る
TEL：03-5776-5600(代表)
※ご不便をおかけいたしますが、城山トラストタワー入館の際は身分証明書の提示が必要となります。

For inquiries about expressways:

NEXCO CENTRAL Customer Service Center Open 24 hours a day, 365 days a year

0120-922-229

上記電話をご利用になれない場合は
052-223-0333（通話料有料）

Inquiries by email:

Office: Construction Office (in charge of construction)
<under the jurisdiction of the Tokyo Regional Head Office>

Office Name	Location / Phone Number	Main Area of Supervision
Atsugi Construction Office	〒243-0032 神奈川県厚木市恩名一丁目14番13号 TEL：046-223-8721	Shin-Tomei (Isehara-shi) Additional lane installation on Tomei (Ebina JCT - Yokohama-Machida) Shin-Shonan By-pass (Chigasaki-Kaigan - Oiso)
Tokyo Construction Office	〒153-0044 東京都目黒区大橋一丁目5番1号クロスエアタワー7F TEL：03-3770-6280	東京外環道（中央JCT～東名JCT）
Hadano Construction Office	〒257-0017 神奈川県秦野市立野台1-4 TEL：0463-80-5600	Shin-Tomei (Hadano-shi - Prefectural Border between Kanagawa-ken and Shizuoka-ken)
Numazu Construction Office	〒410-0011 静岡県沼津市岡宮字焼土手1300-1 TEL：055-926-7100	Shin-Tomei (Prefectural Border between Kanagawa-ken and Shizuoka-ken - Gotenba JCT)
Numazu Construction Office	【静岡分室】〒424-0114　静岡市清水区庵原町219-11 TEL：054-371-0550	Chubu Odan Expressway (Shin-Shimizu JCT-Tomizawa)

Maintenance / Service Center (in charge of maintenance and service)
<under the jurisdiction of the Tokyo Regional Head Office>

Office Name	Location / Phone Number	Area of Supervision
Yokohama Maintenance / Service Center	〒226-0026 神奈川県横浜市緑区長津田町5509 TEL：045-922-1141	Tomei (Tokyo - Atsugi) Shin-Tomei (Ebina-minami JCT - Atsugi-minami) Ken-O Road (Chigasaki JCT - Sagamihara) Shin-Shonan By-Pass
Isehara Conservation and Service Center	〒259-1141 神奈川県伊勢原市上粕屋2678 TEL：0463-91-2727	東名（厚木～大井松田）新東名（厚木南～新秦野）小田原厚木道路西湘バイパス
Gotenba Maintenance / Service Center	〒412-0026 静岡県御殿場市東田中1140 TEL：0550-82-3100	東名（大井松田～沼津）新東名（新御殿場～長泉沼津）
Fuji Maintenance / Service Center	〒419-0201 静岡県富士市厚原1738-4 TEL：0545-52-2505	Tomei (Numazu - Shimizu) Shin-Tomei (Nagaizumi-Numazu - Shin-Shizuoka, Shin-Shimizu JCT - Shimizu JCT) Chubu Odan Expressway (Shin-Shimizu JCT - Tomizawa)
Shizuoka Maintenance / Service Center	〒422-8046 静岡県静岡市駿河区中島235-1 TEL：054-286-5181	東名（清水～浜松）
Hamamatsu Maintenance / Service Center	〒434-0012 静岡県浜松市浜名区中瀬6008 TEL：053-588-5710	Tomei (Hamamatsu - Toyokawa) Shin-Tomei (Shin-Shizuoka - Shinshiro, HamamatsuInasa JCT - Mikkabi JCT)

重要なお知らせ

Location of Tokyo Regional Head Office

For inquiries about expressways:

Office: Construction Office (in charge of construction)<under the jurisdiction of the Tokyo Regional Head Office>

Maintenance / Service Center (in charge of maintenance and service)<under the jurisdiction of the Tokyo Regional Head Office>

Office: Construction Office (in charge of construction)
<under the jurisdiction of the Tokyo Regional Head Office>

Maintenance / Service Center (in charge of maintenance and service)
<under the jurisdiction of the Tokyo Regional Head Office>