Important Notice
- Notice of possible road closures due to heavy rain [From Thursday, July 17th]
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2025年7月17日
5時現在Due to heavy rain caused by warm, humid air, there is a possibility that the following sections within our jurisdiction may be closed:
Please check future weather forecasts and road traffic information, cooperate by changing your outing times, and take sufficient safety precautions.
We appreciate your understanding and cooperation.
■ Sections where road closures may occur
※1 上記以外の区間でも、今後の気象状況で通行止めとなる場合があります。
※2 7月16日15時発表で通行止めの可能性がある区間としておりました、 E1A 新東名、E52 清水連絡路、E41 東海北陸道の通行止めの可能性は低くなりました。■路線図
通行止めの可能性がある区間はこちら■Please check the latest weather and traffic information before going out.
・ iHighway Central Japan (NEXCO CENTRAL)
・ Japan Road Traffic Information Center (JARTIC)
・ Expressway Impact Information Site
■ NEXCO CENTRAL Official X (formerly Twitter)
・ Tokyo Regional Head Office official account (Provides information about Tokyo, Kanagawa, Shizuoka, Yamanashi, and Nagano)
・ Nagoya Regional Head Office official account (Provides information about Aichi, Gifu, Mie, Nagano, and Shiga)
■When using Expressway, you can get traffic information from your smartphone using the app "Michi Raji Please use ".
■The joint announcement with each regional development bureau and related organizations is as follows.
Summary of joint press conferences by regional development bureaus and related organizations regarding the impact of heavy rains
■Official websites of each Expressway company
NEXCO EAST Official Website
NEXCO WEST Official Website
- Accepting refund applications for ETC system failures (only for customers paying by cash or credit card)
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We would like to offer our sincere apologies to our customers and many others for the inconvenience caused by the wide-area ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th. We would like to inform you about the handling of tolls for customers who passed through toll gates where the failure occurred.
①About handling of usage fees
Regarding the handling of charges for customers who passed through the toll gate where the outage occurred during the time period in which the outage occurred (details),
Here Please check here.
②About accepting refund applications (only for customers who pay by cash or credit card)
Customers who pay by cash or credit card (※1) will receive a QUO card equivalent to the usage fee.
The ICs eligible for the refund application are Here Please check here.
Customers who pay with an eligible IC card should fill out the rebate application form (Here Please apply from here.
Once we have completed our verification process for your application, we will refund you the amount of your usage fee in the form of a Q-card.
Customers who have paid with an ETC credit card, ETC personal card, or ETC corporate card (※2) can apply for a refund.
Such procedure is not necessary.*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with an ETC corporate card, the amount used will be deducted from the bill from Expressway company.
Therefore, there is no need to apply for the rebate. However, in order to recalculate the discount rate for the large-volume and frequent use discount,
We appreciate your cooperation in making this request (creating a list).
For details, please contact NEXCO CENTRAL. Large volume/high frequency discount page Please check.
[Contact Information]
Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)
Shin-Tomei Expwy
Atsugi-minami-Isehara JCT opened
