notice

November 18, 2025

[ETC usage inquiry service] [ETC personal card web service] [ETC mileage service] and suspicious e-mails posing NEXCO CENTRAL and leading to phishing sites (fake sites) to illegally acquire personal information etc. reported in

Suspicious emails use words such as "important," "urgent," "warning," and "abnormal" in the subject and body of the email. is something that encourages

(Example of suspicious email)

・ Notice of cancellation notice

・It was discovered that your payment information has been changed.

・There was a second violation of ETC

・ ETC service has been disabled

・ There is an abnormal consumption record

・ Account has been suspended

・ Please reconfirm the ETC payment method

・I failed to pay the annual membership fee.

・Some restrictions have been placed on card usage.
 

[ETC Usage Inquiry Service], [ETC Personal Card Web Service], [ETC Mileage Service] and NEXCO CENTRAL do not send e-mails asking customers to enter their credit card information.
The website will not ask you to enter your information regarding fraudulent use or payment status. If you do see a phishing site, do not enter your credit card information and close the page immediately.
If you have entered your credit card information on a phishing site, please contact the issuing credit card company.

It has been confirmed that some of these emails spoof official email addresses, and some have the phone number of our customer center as a contact for inquiries. Please note that this is not sent from ETC Personal Card Web Service, ETC Mileage Service, or NEXCO CENTRAL.

For details, please visit the [ETC Usage Inquiry Service] website, the [ETC Personal Card] website, and the [ETC Mileage Service] website.