notice

NEXCO CENTRAL received the ``2023 CRM Best Practice Award'' selected by the CRM Council, a general incorporated association. This award selects companies, government agencies, and organizations that aim to realize customer-centric management and have achieved results by building relationships with customers from the perspectives of strategy, operations, and organization. This is the second consecutive year we have won this award, following last year.
One of our basic stances is to "think from the customer's perspective," and we work to improve service quality based on customer feedback (inquiries, opinions, and requests). This year, we were recognized for our efforts to reflect and evaluate customer feedback in improvement plans regarding parking lot improvements in service areas (SA), parking areas (PA), etc. .
We will continue to listen closely to the opinions of each and every customer and strive to create a safer, more secure, and more comfortable Expressway environment.

*1 CRM: Customer Relationship Management In Japanese, it is translated as "customer relationship management" or "customer relationship management".
*2 Examples of improvements based on customer feedback here is introduced in

Award-winning model name: “Parking lot efficiency utilization model with safety in mind”

The comments made by the CRM Council regarding this award are as follows.
``The company, which plays an important role in the social infrastructure of Expressway business, has a corporate philosophy of ``thinking from the customer's perspective'' and has a basic stance of meeting the expectations of its stakeholders. We are working to improve our services with consideration for safety and convenience by listening to the voices of many customers from multiple channels, including SNS. Among the many initiatives, this time we will focus on creative improvement initiatives aimed at improving the safety and maintenance of Expressway in response to various voices regarding the use of SA/PA parking lots. This initiative is being praised as an example of improving service for SA/PA parking lot usage and improving customers' sense of security and comfort. ”
* Click here for details about CRM Council

CRM Association Chairman Fujieda (left) and Director General of Maintenance Strategy Headquarters Nakai (right)
 

Trophies, certificates and attendees at the Conservation Planning Headquarters