We would like to offer our sincere apologies to our customers and many others for the inconvenience caused by the wide-area ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th. We would like to inform you about the handling of tolls for customers who passed through toll gates where the failure occurred.
①Handling of usage fees
Regarding the handling of charges for customers who passed through the toll gate where the outage occurred during the time period when the outage occurred (details),
Here Please check here.
②About accepting refund applications (only for customers paying by cash or credit card)
Customers who pay by cash or credit card (*) will receive a QUO card equivalent to the amount of their usage fee.
The ICs eligible for the refund application are: Here Please check here.
Customers who pay with an eligible IC card must fill out the rebate application form (Here Please apply from here.
Once we have completed the verification process for your application, we will refund you the amount of your usage fee in the form of a Q-card.
In addition, customers who paid with ETC credit cards, ETC personal cards, or ETC corporate cards can apply for a rebate.
Such procedures are not required.
*"Credit card" refers to credit cards other than ETC cards.
[Please be careful of phishing sites and suspicious emails]
There have been a series of reports of suspicious emails pretending to be NEXCO CENTRAL to phishing sites where they attempt to illegally obtain personal information and other information.
[ETC Usage Inquiry Service], [ETC Personal Card Web Service], [ETC Mileage Service] and NEXCO CENTRAL
We do not send emails asking you to enter your card details.
If you do end up on a phishing site, do not enter any credit card information, and close the page immediately.
For details Here Please check.
[Contact Information]
Rebate Customer Service: 0120-628-623 (toll-free number)
Reception hours: 9:00-17:00 (weekdays only)
