重要なお知らせ
- ETCシステム障害に関する還元申請の受付について（現金・クレジットカードでお支払いのお客さま専用）
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中日本高速道路株式会社が管理する料金所で発生した広域的なETCシステム障害につきまして、ご利用のお客さまをはじめ多くの皆さまに、多大なるご迷惑をおかけしたことを、改めて心よりお詫び申し上げます。
4月6日（日）から4月7日（月）までの間、料金所の出口または料金をいただく入口で障害が発生した時間帯に、現金またはクレジットカード（※1）でお支払いいただいたお客さまにつきましては、ご利用料金相当額のクオカードにより還元させていただきます。還元申請の対象となるお客さまにおかれましては、以下の還元申請フォームから申請をお願いいたします。申請内容について確認作業が完了次第、ご利用料金と同額相当のクオカードにより還元させていただきます。
なお、ETCクレジットカード・ETCパーソナルカード・ETCコーポレートカード（※2）でご精算されたお客さまは、還元申請に係るお手続きは不要です。
※1 「クレジットカード」は、ETCカード以外のクレジットカードを指します。
※2 ETCコーポレートカードでご精算されたお客さまにおかれましては、ご利用金額と同額を高速道路会社からの請求分から減額いたしますので、還元申請いただく必要はございませんが、大口・多頻度割引の割引率の再計算のため、引き続き、走行のお申し出（一覧表の作成）について、ご協力をお願いいたします。詳しくは、NEXCO中日本の大口・多頻度割引ページをご確認ください。1．還元申請の対象となるお客さま
4月6日（日）から4月7日（月）に広域的なETCシステム障害が発生した料金所の出口または料金をいただく入口で障害が発生した時間帯に、現金またはクレジットカードでお支払いいただいたお客さま
（※還元申請の対象となるICはこちらからご確認ください。）2．還元額および還元の方法
ご利用料金と同額相当のクオカードにて還元いたします。
3．還元の手続き方法
還元申請の対象となるお客さまは、以下の還元申請フォームから必要情報をご入力いただき申請をお願いいたします。
【お手続きに必要な主な情報】
■必須項目
・お名前
・ご連絡先
・ご住所（送付先）
・ご利用区間（入口および出口）、ご精算した料金所のご利用日時
・車両番号
■任意項目
・領収書（写）もしくは利用証明書（写）
・車種区分（軽自動車等、普通車、中型車、大型車、特大車）
・利用金額※申請内容の確認・照合の結果によっては、利用状況などを確認させていただく場合があります。
4．還元申請の受付終了時期
2025年11月30日（日）
5．還元の時期
お手続きの際にいただいた情報を確認後、3カ月以内を目途に還元いたします。
※お申し出が集中した場合、お手続きにお時間をいただく場合がございます。6．お問い合わせ窓口
還元対応お客さま窓口：0120-628-623（フリーダイヤル）
受付時間：9時00分～17時00分（5月31日（土）までは土日祝日も受付）
- 4月6日ETCシステム障害時のご利用料金について
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We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.
Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).
In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.
<Rebate summary>
[For customers who have already paid and those who will receive invoices in the future]
後日、ご利用料金と同額のETCマイレージサービスの還元額の付与、請求額の減額やクオカードの送付により還元をさせていただきます。
還元方法に関する詳細はこちらからご確認ください。なお、クオカードの還元のお申し出はこちらよりお願いします。[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.
[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.
[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]
In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.
[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]
In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.【お問い合わせ窓口】
還元対応お客さま窓口：0120-628-623（フリーダイヤル）
受付時間：9時00分～17時00分（5月31日（土）までは土日祝日も受付）For details regarding charges incurred during the ETC system failure on April 6th, please click here.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
- Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL."
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There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).In addition, please access our official website only from the official website and refrain from using links in emails or SMS.
Please take sufficient precautions to ensure your safety.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
