重要なお知らせ
- Regarding charges during the ETC system failure on April 6th [Updated May 2nd]
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We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.
Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).
In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.
<Rebate summary>
[For customers who have already paid and those who will receive invoices in the future]
At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
Click here for details on how to get a refund.[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.
[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.
[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]
In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.
[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]
In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.[Contact Information]
Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 24 hours (including weekends and holidays)For details regarding charges incurred during the ETC system failure on April 6th, please click here.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
- Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL."
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There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).In addition, please access our official website only from the official website and refrain from using links in emails or SMS.
Please take sufficient precautions to ensure your safety.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
E1A 新東名高速道路
伊勢原大山IC～新秦野IC
