We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.
Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).
In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.
<Rebate summary>
[For customers who have already paid and those who will receive invoices in the future]
[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.
[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]
We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.
[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]
In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.
[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]
In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage. (For large volume/frequent discount (corporate card) contract holders, click here)
*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below. *Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.
For details regarding charges incurred during the ETC system failure on April 6th, please click here.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.
We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.
For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.
We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.
For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
There have been reports of fake sites attempting to illegally obtain customer information. These fake sites are often reached through emails claiming to be from our company. The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.
Please be aware of the following characteristics of suspicious emails: - The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency") The language and phrasing is unnatural ・The sender address is not our domain (@c-nexco.co.jp).
In addition, please access our official website only from the official website and refrain from using links in emails or SMS.
Please take sufficient precautions to ensure your safety.
・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.
We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.
For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.
We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.
For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).
During Expressway, For your comfort, "Traffic congestion forecast," "detour route," and "real-time travel time" We provide information such as:
Based on this information, Your use of this service will help to reduce traffic congestion, This will lead to a more comfortable drive for our customers.
First, check the traffic congestion forecast. Make a schedule!!
Traffic congestion forecast for the construction section during the construction period
Based on past traffic congestion records, we provide traffic congestion forecasts by day and hour, and by checking the times and peak times when congestion will occur in construction zones, you can adjust your departure time.
※画像はイメージです。 一部デザインが異なる場合があります。
STEP 01
STEP 02
STEP 03
STEP 04
STEP 05
STEP 01
To "Large-scale construction site" access
Tomei axis, Chukyo area, Hokuriku area, and Chuo axis We have opened four "large-scale construction sites." Please visit the large construction site for the area you would like to see information on.
STEP 02
For the construction project you would like to see information on Click the icon
Construction information is displayed on the map. Click on the icon of the project you want to see.
STEP 03
From construction information details To the "Construction-only website" access
You can view it by selecting and clicking "Traffic Traffic Forecast" from the menu on the "Construction Website."
STEP 05
From the calendar Check the date of your trip
Days when congestion is predicted are colored based on the length of the queue of vehicles when in a traffic jam (traffic jam length).
Check traffic congestion information by time period
Provides information on times when congestion is expected.
There is a traffic jam on the planned route. If expected, Another Let's consider the route!
Main detour routes around construction areas
We will provide you with information on detour routes based on predicted congestion during the construction period, as well as adjustments to tolls for those who use the designated detour routes.
※画像はイメージです。 一部デザインが異なる場合があります。
STEP 01
STEP 02
STEP 03
STEP 04
STEP 05
STEP 06
STEP 01
To "Large-scale construction site" access
Tomei axis, Chukyo area, Hokuriku area, and Chuo axis We have opened four "large-scale construction sites." Please visit the large construction site for the area you would like to see information on.
STEP 02
For the construction project you would like to see information on Click the icon
Construction information is displayed on the map. Click on the icon of the project you want to see.
STEP 03
From construction information details To the "Construction-only website" access
You can view it by selecting and clicking "Detour Routes" from the menu on the "Construction Website."
STEP 05
Check the information for the section you will be using
You can check information such as construction areas, detour routes, and the estimated travel time for each route.
Check the detour route map
Please use this information when planning your route and taking detours.
STEP 06
Toll adjustments for detouring Also check the guide
You can see the details of the price adjustment.
Real-time travel time Check the required time!!
Real-time time required Check the current travel time!
Up-to-date information on travel times for routes passing through construction zones and major detour routes
We provide real-time information on travel times during construction periods, which is useful for planning departure times and detours.
※画像はイメージです。 一部デザインが異なる場合があります。
STEP 01
STEP 02
STEP 03
STEP 04
STEP 05
STEP 06
STEP 01
To "Large-scale construction site" access
Tomei axis, Chukyo area, Hokuriku area, and Chuo axis We have opened four "large-scale construction sites." Please visit the large construction site for the area you would like to see information on.
STEP 02
For the construction project you would like to see information on Click the icon
Construction information is displayed on the map. Click on the icon of the project you want to see.
STEP 03
From construction information details To the "Construction-only website" access
You can view the information by clicking on "Detour Routes" or "Real-time Travel Time" from the menu on the "Construction Website."
STEP 05
Check the information for the section you will be using
Icons are set for designated detour routes. Click on the detour route icon to view more information.
STEP 06
Current (real-time) Check travel time
You can check the current travel time for the route that passes through the construction zone and the detour route, and you can also check the details of the detour route on the map.