重要なお知らせ

Accepting refund applications for ETC system failures (only for customers paying by cash or credit card): We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred at toll gates managed by Central Nippon Expressway Company Limited.
For customers who paid by cash or credit card* during the period from Sunday, April 6th to Monday, April 7th when there was an outage at the toll gate exit or the toll entrance, we will refund the amount of the toll in the form of a QUO card.

If you are eligible to apply for a rebate, please apply using the form below. Once we have confirmed the details of your application, we will rebate the amount of your usage fee in the form of a QUO card.

Customers who pay with an ETC credit card, ETC personal card, or ETC corporate card (※2) do not need to go through any procedures to apply for the rebate.

*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with ETC corporate cards, the amount of the usage will be deducted from the bill from Expressway company, so there is no need to apply for a refund. However, in order to recalculate the discount rate for the large-volume and frequent use discount, we ask for your continued cooperation in making requests for driving (creating a list). For details, please see NEXCO CENTRAL Large-volume and Frequent Use Discount page.

1. Customers eligible for refund applications

Customers who paid by cash or credit card during the period when a wide-area ETC system failure occurred at the toll gate exit or toll entrance between Sunday, April 6 and Monday, April 7.
(※ ICs eligible for refund application are Here Please check here.)

2. Rebate amount and method

You will receive a QUO card equivalent to the usage fee.

3. How to apply for a refund

Customers who are eligible to apply for a refund should fill in the necessary information in the refund application form below and submit the application.

Rebate application form

[Major information required for the procedure]

■Required items
・Name
・Contact information
・Address (shipping address)
- The section you used (entrance and exit) and the date and time of the toll gate where you paid
・Vehicle number
■Optional items
・Receipt (copy) or certificate of use (copy)
- Vehicle type classification (light vehicles, regular vehicles, medium-sized vehicles, large vehicles, extra-large vehicles)
・Usage amount

*Depending on the results of checking and verifying the contents of your application, we may check your usage status, etc.

4. Deadline for accepting refund applications

Sunday, November 30, 2025

5. Timing of rebate

We will refund you within three months after verifying the information you provided during the procedure.
*If we receive a large number of requests, it may take some time to process your request.

6. Contact point

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (open on weekends and holidays until May 31st (Saturday))

Regarding charges during the ETC system failure on April 6th: We would like to once again offer our sincere apologies to our customers and many other parties for the inconvenience caused by the widespread ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th.

Among the toll booths where the outage occurred, there was one that continued to communicate wirelessly with ETC, and after checking the billing data, it was found that the data was normal. For the customers who used the tolls, payment procedures are currently being carried out through the card companies, etc. (You will soon receive a bill).

In light of the seriousness of the confusion and inconvenience caused to our customers, we have decided to provide a refund to customers who passed through the affected toll gates and paid the toll at a later date in the form of an ETC mileage service rebate of the amount of the toll used, a reduction in the amount charged, or the sending of a QUO card.

<Rebate summary>

[For customers who have already paid and those who will receive invoices in the future]

At a later date, we will provide you with an ETC mileage service rebate equal to the amount of your usage fee, reduce your bill, or send you a QUO card.
For details on the refund method, please click here. For QUO card refund requests, please click here.　

[Customers who have requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

Since the amount of the refund will be the same as the usage fee that would have been charged, we have decided not to charge you any usage fees. Thank you very much for your inquiry.

[Customers who have not requested payment by ETC credit card, ETC personal card, credit card (Note 1), or cash]

We have decided not to charge you any usage fees, as the amount of the refund will be the same as the usage fee that would have been charged. We will stop accepting requests for payment procedures on our website, etc. as of Friday, May 2nd.

[Customers with large volume/high frequency discount (corporate card) contracts who have requested payment procedures]

In order to recalculate the large volume/frequent use discount rate, we will reflect the mileage request from the policyholder. Thank you very much for your request.

[Customers with large volume/high frequency discount (corporate card) contracts who have not requested payment procedures]

In order to recalculate the large-volume/high-frequency discount rate, we ask that policyholders continue to make requests for mileage.
(For large volume/frequent discount (corporate card) contract holders, click here)

*Note 1: Credit cards refer to credit cards other than ETC (Note 2). The same applies below.
*Note 2: ETC cards refer to ETC credit cards, ETC personal cards, and ETC corporate cards that are inserted into ETC in-vehicle devices. The same applies below.

[Contact Information]

Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00(open on weekends and holidays until May 31st (Saturday))

For details regarding charges incurred during the ETC system failure on April 6th, please click here.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

Please beware of fake websites and emails impersonating our company, such as "Central Nippon Expressway" and "NEXCO CENTRAL.": There have been reports of fake sites attempting to illegally obtain customer information.
These fake sites are often reached through emails claiming to be from our company.
The sender domain of the email we send is @c-nexco.co.jp. Please be sure to check the sender address of the email you receive.

Please be aware of the following characteristics of suspicious emails:
- The subject or content contains expressions that may cause anxiety (e.g. "urgent" or "emergency")
The language and phrasing is unnatural
・The sender address is not our domain (@c-nexco.co.jp).

In addition, please access our official website only from the official website and refrain from using links in emails or SMS.

Please take sufficient precautions to ensure your safety.

・ NEXCO WEST Official Website Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/). Due to a malfunction in the ETC control equipment at interchanges (hereinafter referred to as "ICs") managed by Central Nippon Expressway Company Limited, Ltd. Tokyo Regional Head Office, Hachioji Regional Head Office, and Nagoya Regional Head Office on Sunday, April 6, ETC cannot be used. However, regular lanes and support lanes can be used.

We apologize for any inconvenience caused to our customers, and ask that you use a nearby IC.

For the latest traffic information, please check iHighway Central Japan (https://www.c-ihighway.jp/).

冬の備えは大丈夫？冬の雪道ドライブガイドWinter Snowy Road Drive Guide

Guide for Driving on Snowy Roads

Pay attention to traffic regulations Traffic regulation on winter roads that you need to know

Q1 What are winter tire regulations?
What is it?
Q2 If you take the Expressway
While driving
What if winter tire regulations become?
Q3 Traffic regulations
Is it okay if not hung?

Q1 What is the winter tire regulation?
A1 You cannot run on the Expressway without winter tire chains!
The winter tire regulations require that non-slip devices, such as tires for winter (such as studless tires) or tire chains, must be installed to drive safely on winter Expressway. If you have winter tire regulations, you will not be able to drive four-wheel-drive vehicles without winter tires or tire chains.
* Equipment that needs to be installed differs depending on each prefecture.
Other traffic restrictions on winter roads

On winter Expressway, there may be other traffic restrictions, such as:

Speed regulation

Travel speed may be limited to 50-80km / h due to poor road conditions or poor visibility. Also, when a snow and ice work vehicle is performing snow removal work, the work vehicle is traveling at a low speed (approximately 40 to 50 km / h), so the speed is restricted for safety. The road information board will display "Working on low-speed vehicles."

Chain regulation

It may take place during unusual heavy snowfalls, such as when a heavy snow alert is issued or an "emergency announcement for heavy snow" is issued. Even if you are wearing winter tires such as studless tires, you will not be able to run without a tire chain.
* The section where “chain regulation” is performed in Expressway managed by NEXCO CENTRAL is “IidaYamamoto IC-Sonohara IC” and “Sutama IC” of Chuo Expressway. io～Nagasaka IC”, Hokuriku Expressway“ Maruoka IC～Kaga IC ”and“ Kinomoto IC～Imajo IC”.
* In the case of "chain regulation", carry the tire chain and check the mounting status before the restricted section.
* The tire chain is basically mounted on the drive wheel. In the case of a trailer, attach it to the drive wheel and the rearmost wheel of the towing vehicle.

Road closed

If it is determined that there is a problem with driving due to heavy snow, the Expressway may be closed.
★ One point from NEXCO CENTRAL!
Please cooperate with the chain check

NEXCO CENTRAL, we may check the installation status of winter tires (such as studless tires) or tire chains at the interchange or service area just before heading to the mountains during heavy snowfall for customer safety. Please cooperate to follow the signs and the guidance of local staff when checking the chain.
Q2 What if winter tires are regulated while driving on a Expressway?
A2 Check the regulations without hassle, and if you need to install a chain, go to the nearest SA / PA!
Depending on changes in weather and snow conditions, traffic restrictions may occur even while driving on the Expressway. Don't panic, drive according to the regulations.
If you do not have a non-slip device

If you are not wearing equipment such as winter tires or tire chains that comply with the regulations and you are not carrying it, you will have to get off at the nearest interchange. If you carry a tire chain, you will be able to run it by installing it in the nearest service area or parking area instead of on the roadside.
★ One point from NEXCO CENTRAL!
Check the location of the chain attachment / detachment area

In the area where NEXCO CENTRAL is located, there are several places where chains can be installed and removed. Please check the location firmly and use it when winter tire regulations are enforced.
The tire chain will be broken if used for a long time, so it is necessary to frequently attach and detach the tire chain before and after the long tunnel or the continuous section of the tunnel.
Related Links

チェーン着脱場の場所は「冬道走行に気をつけガイド」でご確認いただけます。
Q3 Is it okay if there are no traffic restrictions?
A3 Frequently gather information to help you drive safely!
On winter roads, road conditions change every moment depending on the weather conditions such as wind and temperature. It is important to check the weather and road conditions to your destination frequently using various means.
★ One point from NEXCO CENTRAL!
Introducing useful information tools while driving on the Expressway

Information board

Inter Outflow Information Board: Installed in front of the interchange and displays traffic information for the previous section.

Wide-area information board: Installed before a junction or a place where the weather changes suddenly, etc., it displays a wide range of traffic information up to about 200 km away.

Tollgate Information Board: At the entrance of the tollgate, you will be informed of traffic information on the main line.

Inter Entrance Information Board: Located on the general road just before the Expressway entrance, it displays traffic information on the main line.

Highway radio

You can listen to road traffic information by AM radio broadcasting (1620kHz). The information is updated every 5 minutes, providing a wide range and more information than information boards.

Information terminal

"Highway information terminal" in the service area and parking area. You can find traffic information to the destination and required time.

Live camera

You can check the images from live cameras installed around the Expressway in the service area and parking area. Use a live camera to check the snowfall situation at the point where you plan to pass, and use it to consider a safe driving plan.

iHighway Central Japan

NEXCO CENTRAL website which provides information on Expressway for 24 hours. Information can be obtained not only on PCs but also on smartphones and mobile phones.
* If you operate a mobile phone while driving, you will be punished by law. If you are a driver, be sure to stop at a safe place such as a service area before using.