We would like to offer our sincere apologies to our customers and many others for the inconvenience caused by the wide-area ETC system failure that occurred on Expressway managed by Central Nippon Expressway Company Limited from Sunday, April 6th to Monday, April 7th. We would like to inform you about the handling of tolls for customers who passed through toll gates where the failure occurred.
①About handling of usage fees
Regarding the handling of charges for customers who passed through the toll gate where the outage occurred during the time period in which the outage occurred (details),
Here Please check here.
②About accepting refund applications (only for customers who pay by cash or credit card)
Customers who pay by cash or credit card (※1) will receive a QUO card equivalent to the usage fee.
The ICs eligible for the refund application are Here Please check here.
Customers who pay with an eligible IC card should fill out the rebate application form (Here Please apply from here.
Once we have completed our verification process for your application, we will refund you the amount of your usage fee in the form of a Q-card.
Customers who have paid with an ETC credit card, ETC personal card, or ETC corporate card (※2) can apply for a refund.
Such procedure is not necessary.
*1 "Credit card" refers to credit cards other than ETC cards.
*2 For customers who pay with an ETC corporate card, the amount used will be deducted from the bill from Expressway company.
Therefore, there is no need to apply for the rebate. However, in order to recalculate the discount rate for the large-volume and frequent use discount,
We appreciate your cooperation in making this request (creating a list).
For details, please contact NEXCO CENTRAL. Large volume/high frequency discount page Please check.
[Contact Information]
Rebate Customer Service Center: 0120-628-623 (toll free)
Reception hours: 9:00-17:00 (weekdays only)
