NEOPASA / EXPASA and other service areas and parking areas provide customers with comfort, relaxation and enjoyment.
Shin-Meishin Expwy Suzuka PA construction image (scheduled to open in FY2018)
Shin-Tomei Expwy NEOPASA Suruga Bay Numazu (In-bound Line)
Tomei Expwy EXPASA Fujikawa (In-bound line)
Tomei Expwy EXPASA Ebina (In-bound line)
Shin-Tomei Expwy NEOPASA Okazaki
Creating a unique service area
In addition to utilizing local resources, we are developing unique service areas that capture the characteristics of the area and customer needs.
In fiscal 2017, the concept of “Kamigo-cho Market,” where you can enjoy the livelyness and excitement of the market, such as enriching the food court with a wide selection of “Nagoya meals” on the Tomei Tomei Expwy (Tomei) Kamigo SA (In-bound line) Was renewed.
In addition, in the new opening of Tomei Komakado PA (Out-bound line), a large-scale parking lot will be developed at the entrance and exit "Platto Park" from the national highway so that local customers can use it, taking advantage of the feature of being connected to the main road. We are devising an assortment at stores.
In addition, the renewal was carried out at ChuoExpwy Dangozaka SA (In-bound line) and Suwako SA (Out-bound line).
Established and renewed after FY2018
Tomei Kamigo SA (In-bound Line)
Tomei Komakado PA (Out-bound Line) Plat Park Side Parking Lot
Service area that welcomes various customers
Various service areas that are friendly to families and pets
We are promoting the development of a kids corner and a dog run so that families and customers with pets can use them comfortably. In addition, we are working on the development of Platt Park, which can be accessed from ordinary roads, so that it can be used by local customers.
Providing facility information and sightseeing information in the service area Expressway Concierge services have also been introduced in major areas to enhance the use of the service.
- ・ Platto Park ………… 127 area
- ・ Dog run ………………… 34 area
- ・ Concierge service: 51 areas
(As of April 1, 2018)
EXPASA Ashigara (Out-bound Line) Dog Run
NEOPASA Hamamatsu (In-bound Line) Kids Corner
Enhancement of services for foreign tourists visiting Japan
Multilingual support for product POPs using facility information pictograms, food pictograms, and QR codes, and installation of duty-free shops (27 areas) and free Wi-Fi (161 areas) so that you can use the service area comfortably It is working. (As of April 1, 2018)
In addition, the Concierge uses translation apps to provide guidance for foreign languages.
Development of services for professional drivers
At work, such as a truck driver Expressway In order to support customers who use, we are developing services such as shower rooms (15 areas), coin laundry (16 areas), and hot bath facilities (5 areas). (As of April 1, 2018) We have also opened a new site for professional drivers that includes information such as opening hours and usage fees for these facilities.
Service area that conveys the appeal of the region
Sales of attractive products
In addition to attracting local companies and enhancing local specialty products, business meetings between stores and local businesses, development of new products in collaboration with local universities, and development of the original souvenir brand "Premiya" at NEXCO CENTRAL, Menus, and souvenirs. We also hold a "Menu Contest" with the theme of utilizing local ingredients so that we can provide delicious and high quality food.
In addition, “ NEXCO CENTRAL Online Mall ” sells attractive products such as popular products in the area and hidden gem in the area so that you can enjoy them at home.
Enakyo SA (Out-bound line) Sales of local specialty products
Product development in collaboration with a local university Sales at NEOPASA Okazaki “Pan no Tora”
Nama Amagozen SA (In-bound line) "Pre Miya"
NEXCO CENTRAL Online Mall
Initiatives in collaboration with local communities
We are selling local agricultural products, opening stores of producers themselves, and holding events in cooperation with local governments, etc. to revitalize the region and strengthen cooperation with the local community.
EXPASA Fujikawa (In-bound Line) Agricultural market *
* A direct sales market by the best farmer "Agricultural Manager" in Shizuoka Prefecture
NEOPASA Okazaki Local gourmet event in collaboration with local government
NEOPASA Shizuoka (In-bound Line) Taiko Festival by locals
EXPASA Ebina (In-bound Line) “Platto Concert” by locals
Efforts to make service area more familiar
Deploy content such as web novels
We are developing a web novel "Fantasy Exchange" with the motif of the Shin-Tomei Expwy so that more customers can be interested in the Expressway. In 2017, we exhibited at Comic Market 93 for the first time.
(As of April 2018, 3 novels, 155 episodes, 4-frame comics, 100 episodes)
Comic Market 93
Use as a place for PR
Many companies and local governments use it as a place to promote products and tourism.
Exhibition promotion by automobile manufacturers
NEXCO CENTRAL Original character "Michimaru-kun"
Expressway In order to make you feel familiar with the service area, we have introduced the service in the event and area free paper.
Improve toilet comfort
Improving the comfort of toilets in the service area is one of our efforts. Various facilities have been devised for facilities and cleaning so that customers can spend a more comfortable time.
Improve equipment and improve ease of use
All Western-style toilets have been switched to hot water flush toilet seats. In addition, measures that will not keep customers waiting, such as calculating the optimal number of toilets, displaying the availability of each toilet booth with a monitor installed at the toilet entrance, and clarifying the usage status with lamps installed at each toilet booth, etc. It has been given.
Toilet booth usage status lamp
Toilet entrance availability status monitor
Promoting multilingualization for foreign tourists visiting Japan
As an effort to make the toilet multilingual for foreign tourists visiting Japan, we have developed a multilingual tablet that allows you to operate the hot water flush toilet seat when you select a language. Currently, some toilets have been trial-installed to improve convenience.
Multilingual tablet installation status
Multilingual tablet Large
Develop cleaning activities with awareness of hospitality
In addition to aiming for a “clean, clean, odorless” toilet, we are taking a step further in cleaning activities to make the service area more comfortable and comfortable for customers.
The cleaning staff are called area casts, and in addition to improving their technical skills through the annual cleaning training, people who have been in charge of human resource education at famous theme parks so that they can always be aware of “invitation” and “hospitality” Inviting former cabin attendants as instructors, we conduct hospitality training to learn the basics of hospitality such as greetings and consideration. From cleaning technology to customer service, we are working together to improve our skills as a whole area cast with the aim of hospitality comparable to a theme park.